I ordered some fabric from Joanne, and then 6 days after my order was placed I received an email stating that the fabric would be shipping late. I understand that this happens, but the problem is that we can't wait for the fabric.
We need it this week. So I called Joann to cancel my order. It hasn't fully processed and it definitely hasn't shipped yet - she confirmed this with me. So, I asked the service rep to cancel the order.
They won't cancel it! They outright refused to cancel my order that THEY are late with. I have to receive the fabric, and then ship it back, and they are charging me $13.95 for shipping and then I guess it will cost about another $10 to ship it back. So, they are willing to waste $24.00 of YOUR money because they don't want to cancel the order.
Then I asked to speak to a manager and one wasn't available. Uh huh. AWFUL.
I am PISSED.