Bought Sofa and was given delivery date by 11/24/11 - after several phone calls to the store, we were told it was in warehouse but had not shipped due to waiting for fabric for pillows. We asked them to ship sofa immediately.
We called again and were told it was shipped 12/7/11, but they couldn't tell us where it was shipped to. We called again 12/13/11 and were told it is in the Newport News Warehouse, but it would be a minimum of 10 business days before they could deliver it! I have called 3 times Jan. 1, 2, 3 and General Mgr.
has not yet returned my phone calls! We paid over $3,000 for this "custom sofa"!
Not even one phone call has been made to us to notify us of any problems. THIS IS THE WORST CUSTOMER SERVICE WE HAVE EVER HAD!