I will concede, there are two sides to every story, so in the interest of fairness, let me share the unedited email response sent to me in regard to my "cowardly rantings" by their Vice President/COO:
"I recently came across your cowardly rantings about Magee (I HAVE COPIED AND PASTED IT AT THE BOTTOM OF THIS EMAIL FOR YOU TO RE-REFERENCE); ironically the same day we spoke on the phone and your final statement was emailed out to you.
It amazes me to hear your one sided sob story of how you didn't get enough for free because you saw a tiny section of your roof with some red toned shingles mixed in. Your rant references "and they didn't do much to make it up to me" ..... I don't know why you didn't explain that you were given $137.80 worth of Leaf Relief in your gutters to help ease your pain and suffering from looking at the red toned color in the roof ???...........however, I guess as I think about it, I do know why you excluded that detail; as it makes you look like even more like a victim and your rant that much nastier. You experienced no actual hardship or damages because of the color mistake. People are not perfect, and a mistake was admittedly made....and to be accurate and fair, the mistake started at the distribution company with their order loaders filling your material order incorrectly. If fact, every single one of your previous complaints had to do with minor adjustments, of which each and every single one was completed to your satisfaction. Regardless, as I stated many times; I offer and encourage a straightforward approach from each and every member of Magee's staff...... and that is exactly how (1) your complaint was addressed and (2) the resolution to your complaint was handled......completely straightforward. Where or when you ever got a "song and dance" (as you put it) from myself or any member of our staff is nothing more than complete propaganda. I truly thought everything was addressed in a more than fair manner, but it is quite apparent you don't feel that way.
So here's where we are now:1. Magee has terminated all of our dealer warranties effective immediately per our right to do so. We will refuse to provide ANY future services (both warranty or paid) to you or your property indefinitely.
2. Statements of "hearsay" like your comment; "I've heard from adjusters that there are far better companies to use. Better quality, better value, much better satisfaction." define what the term slandering is; and it we treat that topic here with a zero tolerance.
3. To satisfy the posting by the user "MAGEE SUCKS" on December 27, 2011, we will live up to their accusation of "Big Management Egos" as I have already personally forwarded all this information, and original posting link to our "big corporate lawyers" to review and proceed with this case as they see appropriate.
Should they decide that they wish to pursue you legally, they have already been given my unconditional authorization of an unlimited budget to evaluate any and all of your remarks and harmful intentions to negatively jeopardize Magee's 40 year superior reputation; and furthermore requested they act firmly, swiftly and with severe legal consequences.
Best wishes for a wonderful 2012. One of your new years resolutions should be to have much less hate in your heart and for the world."