I was shopping in the Martinsburg, W. Va.
store for countertops and accesories,and couldn't find what I was looking for, so I asked plumbing dept. worker for help and he said he would send for someone. I waited 15 min. and no one showed.
when I went back to the customer service desk, there were eight workers standing and talking. The store had about 15 customers and there were more workers and managers than customers. I called for a manager and still it took ten min. to get some attention.
I made my complaint clear to the store manager and left.
I shop that store almost every day for my customers and when this happens, it's a waste of my business time. I feel that I can get better customer service and make better time going 20 miles to a Home Depot store in Ranson W.
Va. I am still appalled by this.