While traveling through WV back to Florida, my Son and I stopped at your restaurant located off I-79 at the Bridgeport exit. Even though we have had a bad experiance at the Charleston location in the past, we just assumed that is was that location.
We were seated and told someone would be right with us. We waited ten minutes before a lady came up and said that she was requested to take our drink order. After waiting anoth 35 minutes, we still had no one to take our order. We decided to leave and go some place else.
We told the lady who took our drink order why we were leaving and she simply said "its not my fault. I don't know where she went". As anyone would do, we left and went to IHOP where we were treated like human beings, even though they busy. We were treated with the utmost respect.
Customer satisfaction is very important to us and we consider out time just as valuable and anyone elses. We were wrong in assuming that the Charleston location was just that location, but apparently it is more of your restaurants, especially in WV.