I am a small business and times are tough at the moment. So when I got a big order from a customer it really helped. I sent him the goods and I got a nice email back saying how the goods were just right and what he was looking for.
Excellent, however, a few days later he emailed again to say they didn't fit the space and he no longer wanted them.
I knew the items had been used but because small business owners have no rights he returned them and I had to issue a refund I cannot really afford.
The items had been used and simply brushed down as all the labels were missing and the outer packaging removed.
It cost me Â£18 to send it (it was over 30 kilos). I still have to pay the courier this money. Plus the money I really could have done with, I have had to refund.
So to that customer: "do not email me and say the goods are just what you've been looking for and then when you have got your use out of them, ask to return them for a refund". Time waster!