My parents have been subscribers for years. Their internet
Connection as well as phone line have been offline since
Last Thursday. They have called continuously for repair.
They are elderly and are taken advantage of. My mom had a
Diabetic reaction and if I was not there she would be dead.
No internet or phone line. Was unable to call 911., I called up
To speed up repair time and they said my mom does not exist
And have no account. All I can say is I am pissed off. They
Provided a confirmation number that I also provided and was
Told this will not help to locate account number. Maybe
A good company but I will have them close there account
And go somewhere else. A life is more important than a dollar.
I have to use my cellphone because again no connection
And no phone line. Beware. Parents are more important
Than a rep saying I am sorry but I can't find you or
Account. They get the monthly payment each month. Just beware.
Sometimes companies grow so fast they drip the ball.