I joined this cruise which was the first cruise in my life. My room was # 718.
I played on the slot machines at the Casino using my own cash. On the last day of the cruise (April 5, 2012) I received a statement showing what is to be called nothing but pure theft ! I am being charged on my credit card account $515 that I supposedly used to play, pressing a button "Charge" that I never even known that it existed ! Those charges are shown on the 2 first days of the cruise, March 23 and 24, 2012.
I talked to several people and complained about this abuse that evidently spoiled my whole cruise. The Casino Manager, a Mr. Eugene something, said that there was nothing that he could do about it. Same words from the ladies at the front desk.
This also happened to my roommate.
I request from Holland America that this situation be handled properly to keep the excellent reputation of this company. I swear that I am saying the truth and that the Casino is taking advantage of a situation in which I find myself taken in.