Searching for a car with mom-her vehicle was totaled a week ago- had a hefty check and was willing to spend it on the right car. Called the dealership looking for the advertised vehicle they had listed, spoke directly with Roberto, confirmed it was there and said we would be there to look that afternoon.
Drove two hours to check this car out, get to the lot and the man comes out claiming the car was gone, ok-that happens. But what he says during is downright insulting-saying he never had the phone call-pretty much accused us of lying-saying he had to been on his lunch break so we must have called the wrong number. Assuring him it was HIM that we spoke to, he turns away waving saying BYE BYE LADIES! Umm---excuse me?
Is this how you treat a potential customer willing to drop 10,000 on a vehicle? No thanks. Searched through the phone to see exact time phone call was made-3:12 and went to tell him that yes indeed, we called the correct number-he says yet again-GOODBYE! YOU WEREN't GOING TO BUY ANYTHING-GO AWAY!
So needless to say the gentlemen that we purchased the same car from this evening is basking in the thousands of dollars he has versus this greedy bit of men at this dealership. I would NEVER refer anybody to go to this *** hole.
If you want to have a good customer service experience DO NOT go here. Go somewhere else.