Our negative experience with UP Red started when the person in charge of their rentals, Casey St. Vincent, made a verbal contract with me assuring me an apartment on Hewitt St. On the day I was supposed to sign the lease Casey informed me that the apartment had been given away out from under me.
I ended up signing a lease for another apartment at the end of March with the understanding that I would be paying the security deposit on April 6th. Between April 6th and April 26th I called Casey's cell phone and left very polite and pleasant messages informing her that I had the money for the deposit and that I would like to get it to her when possible. I asked her to call me back. I did not hear back from Casey at any point. On the morning of April 26th my boyfriend received a text message from the company owner telling us to "stop calling so much". At which point he called to explain that we were only calling so much because we had not heard back and were concerned (since we had stopped by their office on several occasions during normal work-day hours and the office had been closed!) that the company had gone out of business. She commenced to scream at him and told him that she could "make our lease go away."
This woman is possibly insane and definitely unpleasant and unprofessional. I urge others to find other rental agencies in Marquette, Michigan that are more polite, professional and actually (excuse my French) have their *** together!
I have never heard a good thing about UP RED and now I know why!