My name is Robert Pioli and I have been a customer for almost 50 years. We have always paid our bill on time.
Recently our bill was late and my wife had been seriously ill so the payment was a few days late but we paid the complete bill. NOT A PARTIAL PAYMENT.... THE ENTIRE BALANCE. We received a $15.00 late charge which I refuse to pay.
Today, May 21, 2012 we received another late charge for $30.00. THIS IS OUTRAGEOUS !! We will not pay these these unfair charges !
We are senior citizens on a fixed income.
This is grossly unfair. CHECK OUR PAYMENT HISTORY!