I placed an online order on June 3, 2012, was told my item would be delivered on June 8, 2012. Item was not delivered, I contacted sears.com on June 11, 2012 regarding the order.
They had no record of my online order, when I asked them to simply honor the price and 5% discount for using my sears card, free shipping plus using my reward points, they simply thanked me for my time and hung up on me. My order was a Char-Broil 4 burner gas grill with self-cleaning, The original price was $699 with a savings of $200, plus a 5% discount for using my sears card, free shipping and the use of my reward points resulting in a total price of $437.
After talking to several representatives from several departments, no one seemed to want to help me resolve this matter, therefore, I will go to Lowes.com and purchase the same grill, sear obviously does not care about customer service, and doesn't care if long standing good customers are satisfied.