We booked a family vacation at Oak Shores untit #95 in Biloxi, MS that Rental Resources manages. I signed a lease for a specific price, including tax and all other fees, with supplies for 7 people.
They charged me $140 more and said they had "miscalculated, no big deal" AND WOULD NOT GIVE ME THE DIFFERENCE BACK. We could not check in until after check in time because they were still "cleaning". The condo was suppose to be equipped for 7 people but only had bedding, towels and dishes for 4. We did not get the rest of the items for 3 DAYS!
They advertise a free shuttle to casino row, they do not have one, they told us to get on the Holiday Inns shuttle! We could not because we did not have a room at the inn and had to rent a car. The condo was filthy and had trash and cigarette buts piled up in the back. The washer and blender were broke.
But the worst part was the customer service. The people at Rental Resources could have cared less! They didn't even give us enough towels for 3 days and scoffed at us about the free shuttle and lack of WIFI they promised. Most of the time we could not get anyone on the phone.
Luckily a nice neighbor gave us the lock box codes to the amenities on site because we were not given any information from Rental Resources, they also let us borrow their blender because Rental Resources did not care at all.
I travel constantly with my family, we rent condos, houses and hotels and I have never had to deal with anything like this before! DO NOT RENT FROM THIS COMPANY!