I'm not happy with my Mattress Why it might be your fault or No ones.
When you research mattress reviews on the web and get the so called " independent sights" to give ratings on various mattress brands; what you always find is that the raters are not happy at least 40 percent of the time with what THEY bought. Any brand any price range 40 percent of the time people are not happy with their purchase at least when they contact a complaint ,I meen "review" site.
Let me give you ideas as to why this dissatisfaction rate is so seemingly high.
First as a rule happy people don't use these sites. Go to my own site and there you will find the happy people. But the idea of this blog is to deal with the unhappy people what's their problem, problems?
Let just say that most people when buying a mattress don't take it at all seriously. They don't go looking for a mattress to sleep on for them based on their needs, they go looking for a deal. Mattresses are personal items.They are medical devices almost. Buy the wrong one and you will see how fast it screws up your health. The very best mattress made in a particular catagory might be the worst mattress for you. So it does have to do with quality only. It also has to do with you finding a salesperson who knows their product, and their product should be sleep as well as mattresses. Ant the two of you or the three of you have to find what you need. I need your help to do this " I need your time and something more than just looking" and you need our expertise in knowing whats right for you after you tell us what you're going through and then you need to take responsibility for the final choice. Because I can hear what you say but I cant make you spend the amount of money you need to and I cant feel what you're feeling. We give 90 to 120 days to figure it out in the home after a purchase is made to see if its right and go at it again if you choose wrong.
Quality determines how long it feels the way it felt in the store, but a great quality mattress that's not for you is still great but it's not for you and if you buy it from me or anyone else you will be unhappy.
Another problem we see all the time when people shop for mattresses is people spend too little for there needs or don't express their needs or the salesman does not ask about their needs and they spend 600.00 on a mattress and after 4 years of use it's not like it used to be or it never worked at all.
Part of the problem is thatThe industry says this is possible because untrained sales staff are selling product and lets face it a clerk can sell a 600.00 mattress from a pretend 3000.00 MSRP to a deal shopper, and it takes a professional to sell a sleep aid to a person with a need discussing how its made and the value of that instead of " hey today only 2400.00 saving". The right salesperson the right attitude of the customer the right dialogue and the right promises made about the product to the customer and the customers would be more happy.
What are the right promises?
First mattresses don't last 10 or 25 years. Sears made these promises for years and people came to us in droves when they found out this was not true. We see this now again in Winnipeg with IKEA mattresses coming to town "big promises about durability so that an untrained clerk can sell something to a customer that a professional should be selling. Lets face it , it is easier to make a statement; this will last 25 years than it is to make a statement this could help your sleep, lets take some time here and figure out what you need. Ikea mattresses, 484 coils in a queen pocket coil in comparison to 858 in our mattress is not going to last 25 years is not going to reduce as much motion is not going to stay the way it feels in the store as long and will generally be a lot harder than people are comfortable with and again the warranty covers things that will never happen. Thats the way it is 60 percent of the time." We have legitimate warranties because anything made by a human can malfunction and we deal with these people, but we hear it too I'm not comfortable anymore and people think THATS warranty and it's not; and the cheaper the mattress the sooner you will not be comfortable and the larger you are as a person and the more health needs you have multiplies the affect. Does it start to sound like you need to purchase from and need to be sold to by a professional?
Mattresses if a proper amount is spent on them for the person using them last 8 years. If I sold a 500 lb. client a mattress made for a 90 lb. little girl even if it cost 500.00 It would not last 8 years it would last 2 and may never be proper for that client. If you are light and if you are less active and if your kids don't jump on the bed and if your health does not change a 1000.00 mattress might last 10 years but 1 year for every 120.00 spent and after 1000.00 you get better sleep for whatever "product specific' need specific" reason you bought that product, but you do not get a longer lifespan.
Why the long warranties then you ask. Its simple this is how its been done for 75 years and its illegal to get into a room to change it. Problems that seem solvable happen for real reasons. Here's the real reason you cant get a true warranty on your mattress. Ten years ago a major brand was sued by the US government for 2 million dollars because the manufactures of the same brand sat in a room and worked out the wholesale prices of the same products so as to have consistency of product specs and price inside their own Brand. Does not McDonalds sell Hamburgers at the same price at every store in a region. Yes, they do, but the manufactures lost the court fight " collusion" and since that time no one in the industry has been able to sit in a room and say a 40,000.00 car is warranted 3 years a 1000.00 bed should be 5 at the most. There would be another lawsuit. And one brand can't change on its own or be first because if you believe what Im writing you are the smart ones and the sad fact is many just buy there mattress by price and warrantee and figure out later that warrantee does not cover anything that is going to happen and thats why they are unhappy with their purchase. Their expectations were oversold to get the sale and thats the way its been done for 75 years.
It's sagging but not enough, its too hard now, not covered, too soft now, not covered, too much motion now not covered, too hot now not covered. If you buy a 600 or 1000.00 mattress and 6 years later something is not the same as it was when you bought it. Not covered. Warranty covers a specific thing. Whats that specific thing you ask, only Great mattresses, beyond 3/4 inch impression. Good mattresses beyond 1.5 inches and bad mattresses beyond 1.75 inches, and the biggest companies who use the most of these MSRP tactics and filler products have a standard of 2 inches, also covered are edgegaurd breakdown, bit remember any abuse and the warranty is void and your kids jumping on the bed is abuse and can void the warranty, changing light bulbs and standing on the bed can also void your warranty.
So how do you not get ripped off in this industry?
The problem is solved by the customer and the salesperson taking the buying process seriously. Is it wrong to ask you to spend between 80.00 to 180.00 per year per person to sleep depending on the health issues involved? What are the alternatives; Pills, 1 to 5 dollares a day. Chiropractor 60 dollares a visit. Massage 60 a visit. Cheap 700.00 mattress 3 years use 1 person, 233.00 per year cost. The cost of a great mattress that costs 1500.0 or more dollars is much cheaper than a deal that cost 600.00 and Ive got another piece of news for you, realize that today Brand on its own means NOTHING. Every Brands is done by franchisees who own the factory and determine on their own for the most part whats in the mattress that they name whatever they want, and again my other story those franchisees cant talk price to each other and don't make the same beds from one region to another. A Simm----s Black super duper is a super deluxe in the next region and a great cloud in the next and the way its built is decided by the franchisee making it. It's not a car it's not a boat it's not a Skidoo. Many of the Major Brands these days have gone bankrupt or are carrying serious debt load. " why do I care" I hear some of you saying" because the debt is paid by making the mattresses that cost 1000.00 with less in them then they used to have in them to pay more debt every time a unit is sold. Its called despecing.
I as a competent retailer who pays his bills and has a steak in looking after his customers, I have more control of the product you are buying than any brand name you may think you like; and here in lies the key to getting a proper mattress for you.
KWOW WHO you buy from and KNOW WHAT you are BUYING. Best Sleep Centre has been selling Mattresses for 21 years and the staff who work here most have been around 5 or more years and sales management for 10 years or longer. If the majority of the staff in a store has turned over in 2 years what should that tell you? Get a Brochure specific to the complete and total make up of the mattress you are looking at. EVERY component listed period. THE SAME information I get when I buy or the same information they get when they buy from the manufacturer, and REFUSE to buy from ANYONE who will not tell you in writing in a brochure specific to the exact mattress you are looking at and then find 2 or whatever your level of shopping comfort is and CHOOSE what feels good to you and choose the one thats built of the best materials at the best price. in Short make the industry change. ONLY YOU CAN STOP FOREST FIRES" Pardon me only you can keep you from being ripped off.
The other thing is that I David Keam and My personal friend the franchisee and my long term professional staff are the most important people in getting you a propper mattress. Over the 21 years we have been together we have decided a few things. 1 We don't use products that are designed to cheapen the cost, raise the profile" hight' of the mattress, and increase short term sales at long term pain for you and me. So we don't use cnvoluted foam we don't use fibres " silk, wool, and Dacron, in the top of the mattress, sounds sexy 'ssssssilk" but it compacts and is cheaper than good quality topper foam and we don't use low grade 1.0 and 1.35 lbs foam.
This is thew most important piece of furniture in your home. This and the pillow, and if you understand what you are buying you will pay less for it and be happier with it.
So to Tie up my title, take some responsibility for this very important purchase for the next 3 hours and make my industry give you as much written information as they have on the mattress you want to buy from them, and dont take no for an answer, Walk if they will not photocopy that book they go too to tell you the mattress they are showing you is SIMILIAR to the one you have written info on. Only by walking for lack of written information will you change this industry.
David Keam,PresidentBest Sleep Centre Inc.