I've given this Airline multiple tries to see if things would go any better. But they never do.
Flights ALWAYS leave late lately by 4-6 hours. On 12/20/12 my flight was delayed 8 hours from Kansas city I stood in line for an hour and a half to get a new connecting flight because your representative kept leaving not wanting to do his job. He was rude and didn't answer any of our questions. My flight today on 12/27/12 left Albany,NY late with no Valid reason.
And now I have been sitting in the Chicago Airport watching my flight get delayed every hour for the last four hours. I've already boarded a plane that was said to be ours and then De boarded because we now have to wait for a different Aircraft at a different gate. Weather issues I understand but this is unacceptable. They are not even sure that a crew will be making it to the said Aircraft we are currently waiting for.
NEVER will I ever book another flight with you.
I've never experienced one good thing. And being military I've had even worse troubles when flying in Uniform.