The family of Augusta and Patricia Williams closed on the property Palm Bay Florida April 18, 2016 a new Adams Homes in the Sloneridge subdivision.
All appliances and the construction have a 1 year warranty. But on August 6, 2016 the Heat Pump air condition unit failed it was not cooling the air temperature was 93 degrees when it should have been 76 degrees.
We called for the repair on Saturday Augusta 6, 2016 and on Sunday morning August 7, 2016 at 9 am the Del-Air service man came he said our problem would not be covered as a warranty repair so we paid $277.00 that day and searched for a refund since it should have been covered.
We waited 8 weeks for a response from Adams Home Warranty Repair office. We were told wild accusations such as we had used cheap air filters, we had no filter in the unit and we left the garage door and the windows open.
We are homeowners we are not renters. We used the same quality of air filters as the company Del-Air who installed the unit. We made an investment of over $200,000 to purchase this home why would we jeopardize our investment?
The Adams Homes Warranty Department seems to support the accusations of the Del-Air contractors who put the unit in. They do not stand by their customers 1 year warranty on all appliances and the construction. We have been here less than 6 months but they are adamant about not refunding us. So we are filing this complaint as a dissatisfied customer who feels ripped off and disrespected.
To take these companies to court is not cost effective but we are considering the option. This report has been submitted to the Better Business Bureau, Chamber of Commerce and your hotline.
I appreciate if you can help us in this matter. The reality of the matter is when friends and family ask if we are satisfied with our brand new home the response will be perfect except for this one blemish.
Augusta Williams Jr and Patricia Williams
Homeowner and self published international writer on the Board of the Directors for the Florida Hispanic Chamber of Commerce Melbourne Florida and the United third Bridge Civil Rights Group.