HEARING AIDS-LOSS & DAMAGE PROTECTION & PROVISION & PRACTICES & POLICIES

It has become Customary & Traditional, and now Expected, that Hearing Aid Manufacturers provide some type or form of Loss & Damage Protection for their Hearing Aids.

The Policies,Practices,Procedures,Restrictions,Exclusions,etc, can be and usually are different, for Each Manufacturer, and as Executed, by Hearing Aid Offices and Hearing Aid Dispensers.

Private Lable or Private Branded or Restricted Branded or Franchised Hearing Aid Products, will only allow their Members to Execute the Provisions of their Warranty Programs.

This Practice is to the disadvantage of the Consumer. It provides for no competition. No Competition is Anathema for a Consumer.

All Hearing Aid Manufacturers allow for the Replacement of a Lost,Stolen,Misplaced,or Vanished, Hearing Aid, on A ONE TIME BASIS.

This means that although they may provide a 1,2,3,4,or 5 Year Loss & Damage Warranty (Protection),the hearing aid will be replaced only once within that expressed timeframe. If the hearing aid is lost within the lst year, the Loss Provision of the Warranty is worthless. Additonal protection, however, can be purchased to provide such protection.

All Hearing Aid Manufactures now charge a Processing or Replacement Fee when a Claim is made for the Replacement of a hearing aid. If the particular model of aid is no longer available, the latest model is provided.

The Fee charged the Hearing Aid Dispenser, varies by the Manufacturer and sometimes the Model of the Hearing Aid.

The Hearing Aid Dispenser adds a fee for the Services Required in the Replacment of the Hearing Aid, which are usually the same as procuring a New Hearing Aid.

The Fee the Hearing Aid Dispenser charges is usually buried or included in the Replacement Charge and USUALLY VARIES FROM OFFICE TO OFFICE.

The Advantage of buying a Non-Restricted Brand or Label Hearing Aid, is that the Consumer can shop for the BEST DEAL available from any Hearing Aid Dealer handling the affected Hearing Aid.

In other words, Brands such as SIEMENS,OTICON,PHONAK,RESOUND,STARKEY,BERNAFON,SONIC INNOVATIONS, SEBOTEK,VIVATONE,REXTON,ANY MANY OTHER BRANDS, can be replaced by any Licensed Hearing Aid Dispenser.

Such Dispensers establish their own fees. Its a real competitive world.

Brands such as MIRACLE-EAR,BELTONE,NUEAR,AUDIBEL,SONUS,HEARX, and ANY OTHER PRIVATE LABEL OR RESTRICTED BRANDED OR FRANCHISED HEARING AID COMPANY, DOES NOT ALLOW ANYONE OUTSIDE OF THEIR ORGANIZATION TO PARTICIPATE IN THE REPLACEMENT OR REPAIR OF THEIR HEARING AIDS.

THIS PRACTICE IS TO THE DETRIMENT OF THE CONSUMER AND SUCH PRODUCTS SHOULD BE AVOIDED. OBVIOUSLY, MOST CONSUMERS ARE NOT AWARE OF THIS INFORMATION..

WHAT DOES THE DAMAGE PART OF THE LOSS & DAMAGE WARRANTY PROVIDE?

All of the above also applys to the Damage Provision of the Loss & Damage Warranty with the EXCEPTION that there usually no limitation on the number of times the affected hearing aid can be repaired.

Some Manufacturers require that enough of the affected Hearing Aid exist and be in a good enough condition to be used again in the repair of the aid. Others don't.
Most Manufacturers require that the Serial Number of the affected Hearing Aid be available and visible.Some Manufacturers require that at least the Faceplate of the Hearing Aid be intact.

A Damaged hearing aid can be described as having been stepped on, run over by a car or wheelchair,chewed up by a Dog, other Animal, or a Human Being, mistaking it for a piece of Candy or Mouse (in the case of a Dog or Cat, at least I hope so), Even if the shell is just cracked or the Faceplate is cracked or the Battery Door Hinge Pin dislodged or removed, the Hearing Aid is considered Damaged.

Sometimes Dispensers charge for such Services, even though the Manufacturers don't charge them.

Since the evaluation, observations,communication, and consideration, of the Hearing Aid Dispenser, is Critical to the execution of any or all of the Provisions of the Manufacturers Warranty, it is Critical that the Dispenser has INTEGRITY.

If you are not happy or satisfied with the evaluation or the prices of a particular Hearing Aid Dispenser, you should seek another opinion or contact the Manufacturer directly.

In many instances, the Consumers are not aware of the very liberal and generous provisions of their Hearing Aid Purchase and it is not explained to them or is not available in print.

All of the above should be provided to any Consumer buying Hearing Aids.

All Consumers should also be aware of the State and Federal Laws pertaining to Warranties.

There is also the Benefit of the Small Claims Court System available as a last resort.

Do not believe, that just because you paid $3,000 to $6,000 for a Hearing Aid (which in itself is ridiculous and outrageous) that you have to pay some percentage of that number for replacement or service of the affected hearing aids.

The Competitive Price on Replacement of Any Hearing Aid, Regardless of the Original Sale Price, is $350.00 and that includes the price of the hearing aid and all services provided by the Replacing Hearing Aid Dispenser.

There is never a charge for an upgraded circuit if the original circuit is no longer available.

Buyer Beware
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Alsip Judge
Review #102681 is a subjective opinion of poster.

Other Company - HEARING AIDS-EXAMPLE OF INTEGRITY

A Spanish sounding woman called a hearing aid office where her Dad had purchased his hearing aid.
Her Father was very insistent that she only go to that office. She said her Dad needed another Hearing Aid and He insisted that it had to exactly like the one he had, that no longer worked, because he was so happy with it.
The Dispenser assured the Daughter that he either had, or had access to, the exact hearing aid.
The Hearing Aid described over the phone, was about a 20 year old behind-the-ear hearing aid. One classified in the Industry, as a Power Aid.

When the Daughter brought the Aid to the Office, the Earmold was still attached, and when the Dispenser held the entire assembled unit (hearing aid and earmold) to his ear, he could hear a slight squeal.

The Daughter of course, had no idea of what they meant but the Dispenser did. It meant that the Hearing Aid was probably still working okay, but that the tubing from the hearing aid ear hook through the earmold, was obstructed by something, usually earwax.

When the tubing was detached from the Hearing Aid, the Hearing Aid squealed like a Pig.

The Dispenser listened to the Hearing Aid through a specifically designed device, utilizing his own ear, and the Hearing Aid Sounded fine.

The Dispenser replaced the tubing, using the old tubing as a measuring standard for cutting the new tubing to the proper length (the correct length is very important, primarily for comfort and retention issues) and the so called malfunctioning or Dead Aid was ready to go.

The Dispenser did not charge for replacing the tubing or the so-called repair of the hearing aid, which I am sure made the User, in the hospital, very happy.

The Daughter did not have to buy another hearing aid.

The Dispenser even gave the Daughter a couple of packages of hearing aid batteries as a gift for her Father.

The Dispenser could have easily sold another hearing aid, charged for a repair, or in other ways have taken advantage of this situation.

He never does, never will.

Its the way one Human reacts to another Human, in a difficult situation. Its called integrity.

The imagined and anticipated joy of the Old Man In The Hospital, at the good news, and the good experience of his Daughter, was the only compensation this Dispenser needed.

Would this experience have occured at very many other Hearing Aid Offices? I doubt it.

Would it have occured at a Beltone,Miracle-Ear,Nu-Ear, Audibel,Sonus,or HearX Office. Never

This would probably be a common experience in a small town, in a hearing aid office owned by an Independent Hearing Aid Dispenser, that knows that Honest Is The Best Policy, and is also good business.

When the existing Hearing Aid User, His Daughter, or any of their Friends,Neighbors,Acquaintances,or Family Members, ever need hearing aids, where do you think they will go or recommend?

Buyer Beware
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Alsip Judge
Review #102671 is a subjective opinion of poster.

Other Company - They say i won 1.9 million

my name is cynthia fletcher and today is june 18th 2007 i received a letter telling me i won 1.9 million but i need to send them 19.99 for a report. my ?

is if i won 1.9 million why do i have to send them 20.00 dollars,why can't they take it out of my million. i am a marry women with a family strugging why do they prey on people who don't have money telling them they won some.giving people like my self false hope and money they need to be sued for trying to rob poor people such as my self.people who have dream about having money to provide for there families.what can i do to help stop these crooks i can be reached at 570-730-4042 they need to pay me for there false hopes and everyone else that they have sent these letters to.thank u for taking the time to listen to me it would be most appreciated if i could here from u thank u mrs cynthia fletcher
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Anonymous
Review #102621 is a subjective opinion of PissedConsumer102621.

HEARING AIDS-PRIVATE LABEL-FRANCHISED BRANDS

Why would and Independent Hearing Aid Dispenser, or any other privately owned business owner, choose to identify with a specific brand of hearing aid, and legally obligate themselves to do so?
What are the advantages to the Dealer and what if any, are the disadvantages?
What are the Advantages, if any, to the Consumer?

The Advantages to the Consumer, as far as I am aware, and I invite such Dealers to enter this debate,are NONE. May I repeat: THERE ARE NO ADVANTAGES TO THE CONSUMER TO BUY A PRIVATE LABEL OR RESTRICTED BRAND, OR A FRANCHISHED BRAND OF HEARING AID.
IN MY OPINION, THERE ARE ONLY DISADVANTAGES.
The disadvantages are,that the hearing aid has to be returned to only the Dealer that sold the hearing aid or someone of the same ilk.
Such Dealers can create any policy they want, charge any price they want, adopt any procedure they want, without any consideration of Competition.They can charge whatever they want to replace the Hearing Aid under the Loss & Damage Provision of the Hearing Aid Warranty. They can charge whatever they want to repair their Hearing Aids, because no Independent Hearing Aid Office can compete, since the Software to adjust the Hearing Aids after repair, is not available to Independent Hearing Aid Offices from the Private Brand or Private Label or Franchised Hearing Aid Offices, such as Miracle-Ear,Beltone,NuEar,Audibel,SONUS,or HearX.
Without Competition, the Consumer is at the mercy of the privledged Dispensers, and historically, they have shown no mercry.
The only reason they participate in Restricted or Private Label Products Distribution, is the elimination of Competition.
The elimination of Competition is the worst case scenario for any industry and any product. It provides and opportunity for corruption and dishonesty. It encourages greed and dishonesty.
No one should support or encourage the elimination of competition in the Free-Market
The Free-Market, is what distinguishes America from every other Country in the World, and I would invite everyone to compare the economics of all the Countries in the World to the Economy of the United States.
Buyer Beware.
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4 comments

Anonymous
#221874

thanx for all comment and all

==================

plr article marketing

Anonymous
#216409

I am a private practice that is not beholden to any one hearing aid manufacturer giving the consumer a wide choice of options. There are “private labels” out there in the hearing aid market that make it difficult for a patient to do an apple to apples comparison of features and pricing.

PLR Private Label Rights

Anonymous
Center Hill, Florida, United States #54045

I can't quite understand what you have written, but if what you are saying is that Americans are incapable of thinking, than either you are wrong, or we are in great trouble.

Our cultural side of this world is not based on chicanery, deception,and ,fraud.

That is what distinguishes us from most of the world.

Thank God.

Anonymous
#54012

The previous post is a great example of why a free market will never work. It relies on informed consumers, and clearly people can think they at the same time they are informed when they aren't, and are proud of it.

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Alsip Judge
Review #102523 is a subjective opinion of poster.

Other Company - HEARING AIDS-FUTURE-PROCUREMENT POTENTIAL

Like any Product or Service where exorbitant prices are charged, someone comes along to take advantage of the opportunity to make millions of dollars and destroy the monopolistic and exploitative practices.This is the future of the hearing aid industry.
With the introduction to what are called "Open Fit" hearing aids, the latest rage, and universal type ear molds, which don't require custom impressions and custom earmolds, and the existence of remote control devices, to not only raise and lower the volume level, but are use to change the programs of the hearing aid, which in effect provides a different hearing aid within the same case, it is possible and predicted, that hearing aids, with up to 20 different programs, which in essence is the same as providing 20 different frequency curves and different level outputs,could be sold in combination, over the counter in either Drug Stores such as CVS or Walgreens. Or could be made available in Electronic Stores such as BEST-BUY or Circuit City.
The hearing aid User would even need a hearing test.
They could just the program that provided the best hearing for them in different situations and environments, and then adjust the volume level to their own preference.
Such Hearing Aids could be manufactured in Low Cost Countries, such as China, where the majority of similar type products are already being made.
Such products could be sold for $200 to $300 dollars retail and probably provide a profit margin of over 80%.
It is not inconceivable that someone like Apple Comuters, MicroSoft, or some cell phone Manufacturer, could offer such a device in the near future.
When that occurs it will change the Hearing Aid Industry and be responsible for a tremendous drop in existing hearing aid prices.
Fitting hearing aids is not rocket science and is very conducive to the above observation.
Keep your eyes open , and also your ears.
Consumers will demand such a product, and where there is a demand, someone all fills it.


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Alsip Judge
Review #102511 is a subjective opinion of poster.

Other Company - PROGROMMABLE HEARING AIDS-ANALOG & DIGITAL

Ever since hearing aids have been manufatured, they have include potentiometers (Pots) which is another word for adjustment devices. They usually appeared as a screw head (arrow) either visible or invisible in the body (case) of the hearing aid.A very small (jewelers type) screwdriver was used to make the adjustment. The adjustment was intended to alter the current (voltage) or change resistence which altered the response curve of the hearing aid and thus the sound wave and how it was heard.
About 12 years ago, with the introduction of what are called "Programmable" hearing aids were introduced. At that time only Analog Signal Processing was available because of cost and size constraints.
These Hearing Aids were advertised as "DigitallyProgrammable" hearing aids in an attempt to exploit the use and association of the word "Digital" which was then, and is now, a very hot Buzz word in the World of Audio and Electronics.
A Computer replaced a Screwdriver and added a degree of technical knowledge and image sosphistication to the dispensing of hearing aid sales and dispensing.
Over time, features were added to the software used to program hearing aids which improved their performance.
About 10 years ago, Digital Signal Processing became available for use in hearing aids.
The Hearing Aid Manufacturers quickly adapted the chips and software to their own use, and promoted the finished products as "100% Digital Hearing Aids" which is inaccurate since the Microphones and Receivers (Speaker) used are still Analog, and have to be. All such labeled and identified hearing aids are actually HYBRIDS,because they use both Analog and Digital Components. It just sounds better to say 100% Digital for marketing purposes. Calling them 100% implies there are 90%,80%,70%,or some other degree of Digital Hearing Aids, which there aren't. There should be laws against such deception because obviously moral and ethical codes are ineffective.The incoming Analog Signal,produced by an Analog Microphone (the only kind there is) is converted to a Digital Signal through and A/D adapter,enters the DSP Chip, is processed and then converted by to Analog by an D/A adapter, and then is processed through an Analog Reciever (the only kind there is) and is heard by a human ear.
DSP is used because it is cheaper,faster,cleaner,and more accurate.
The use of Programmable Circuits, whether Analog or Digital, permits hundreds of adjustments to the performane of the electronic components within the hearing aid which affects the Response Curve and other Characteristics of the hearing aid and how the sound performs and how it is heard.
Analog linear hearing aids, used to sound terrible, and only those that really needed them would wear them. That is why a lot of them were kept in dresser drawers and not worn.They were responsible for the bad reputation of the quality of hearing aids.
The introduction of Digital Signal Processing, for hearing aid purposes, have made hearing aids, MORE TOLERABLE,MORE EFFECTIVE,IN MORE ENVIRONMENTS.
That is the primary advantage.
Everyone wants to sell Digital Hearing Aids because of the tremendous financial rewards, but once the aids are sold, and retained beyond the legal return privledge trial period, very often the People that sell them don't want to take the time programming the hearing aids to the satisfaction of the User. Sometimes as many as 10 office visits are required.
Make sure you have in writing how many office visits you will receive before buying the hearing aids, and find out if there will ever be a charge in the future for the Programming Service.
Since Digital Hearing Aids can be adjusted to hearing loss changes and desires forever, there may no need to ever buy hearing aids again.
Before you buy Digital Hearing Aids, be assured that such Hearing Aids can be programmed by any Independent Hearing Aid Office.
You buy a Private Labeled Hearing Aid such as Miracle-Ear,Beltone,NuEar,Audibel,Sonus,or HearX at your own risk. Buyer Beware.
If they are the only Offices that can service,repair,replace,or program the hearing aids, there is no compeition.
It is to the Consumers Disadvantage to buy such products.
Restricted Distribution is always to the detriment to the Consumer.


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Alsip Judge
Review #102510 is a subjective opinion of poster.

HEARING AID PRICING & COSTS

Less expensive hearing aids are now available to Hearing Aid Dealers and Dispensers. Its doesn't necessarily follow that such products will be made available to the Consumer.
A basic premise in business is to charge as much as you can get for the product you are selling. This holds true in the Hearing Aid Industry. At every level ,from manufacturing to retail selling.
The wholesale cost of a hearing aid to the Dealer from the Manufacturer depends on how many hearing aids are purchased by month by the Dealer, and what the product mix is.
The price of the hearing aids also depends on the technical options provided by the Electronics and the Software features. The more features, the higher the cost. Unlike a Car, or a Home, where optional items are usually visible, that is not the case with hearing aids. They talk about Channels and Bands, not to be associated with the number of channels avaiable with Cable TV,etc, the Channels referred to in a hearing aid pertain to sound frequencies, similiar to the various notes on a piano keyboard. A Group of keys (12 to an Octave) is a good analogy to a Channel in a hearing aid. Someone has determined that it is important to be able to alter the response curve (amplification and compression) of such a small area. The problem is that most hearing aid users can't tell the affect of making these changes.
If that is true, then such features are really not important and may exist just to justify the higher cost of the product.Another example is a feature called "Data Logging". This feature has existed in Digital Signal Processing in other applications of software and has been adapted for use in a hearing aid as another option. What it provides for is a record of the usage of the hearing aids in variouse programs provided by the hearing aid. In reality, who cares? That however, doesn't seem to be the point, because it does become a sales point and another justification for higher priced hearing aids.
Something every buyer of hearing aids should be aware of, is that the shell (in the case of custom made products) and the physical case of the BTE (Behind the ear model) are identical in appearence,and the only difference is in the micro-processor (chip) on the inside. The Manufacturers assigne a Name or Number to the different models, but the Consumer usually has no idea of what Model he is buying, or more importantly, what model he is actually getting and what pricing category that model falls into of the Manufacturers product line.
The most viable access to such information is on the hearing aid Manufacturers web site.BUYER BEWARE.
The cost of hearing aids is at an all time high,even to the Dispenser, but less expensive models are now available, and every Manufacturer realizes that not every Consumer, or Provider such as Employers and Untions, are willing to pay $3,000,$4,000,$5,000,$6,000 and up to $10,000 per hearing aid. Hearing aids are not Watches or other forms of Jewelry.
Hearing aids cost the Hearing Aid Dispenser from about $250, $350,$450,$550,$650,$750,$850,$950,$1050,$1150,and possibly up to $1500.
The Hearing Aid Dispenser, whether he is called a Medical Doctor,Audiologist,Dispenser,or Hearing Aid Dispenser, establishes the retail price he offers the Consumer. 3rd Party Pay Providers such as Medicaid or Employer Benefit Plans,Labor Unions,etc,will dictate how much they will pay, and it is a common practice to try and get the difference from the Consumer. Sometimes that practice is Illegal.
The time involved, from beginning to end, in obtaining a hearing aid, from the initial interview to the final programming session, over a period of perhaps 4 to 10 office visits, is usually no more than 4 hours.
If a Dispenser pays less than $750 each for 2 hearing aids and sells the pair for from $3,000 to $6,000 a pair, the profit is from $1,500 to $4,500 per sale.Hearing aids are being sold for more than $6,000 per pair that don't even cost $1,500

Do the math. Its not uncommon to make a profit of $3,000 to $5,000 on the sale of a pair of hearing aids.

That equals compensation of from $750 to $1500 per hour worked.

Thats more money than the top Criminal Attorney makes in Washington,D.C.

It is well worth a Consumers time, to educate themselves as much as possible about the products, and then shop for price and service.

Make sure everything is in writing, and check with the respective State regarding the laws,rules,and regulations, regarding the Dispensing of Hearing Aids.

Make sure you buy a product from a well established Manufacturer which provides a Nationwide Warranty Program that can be executed by any Independent Hearing Aid Dealer.

Obtain a copy of the Software necessary to the programming and adjustment of the respective hearing aids. This is so the Consumer can offer it to any participating Hearing Aid Dispenser throughout the United States.

If you consider buying a Private Label or Restricted Label Hearing Aid, such as Miracle-Ear,Beltone,NuEar,Audibel,Sonus,or HearX, remember you do it at your own risk.

The service is restricted and allows for no competition. When there is no competition, the Consumer is at the mercy of the Dealer, and usually there is no mercy shown.

Who benefits from Private or Restricted Label Hearing Aid Products? The Dealer, not the Consumer.
There are absolutely no benefits to the Consumer.

Find out what the Replacement Costs will be under the Loss & Damage Provision of the Warranty, and what the Repair Charges will be once the Hearing Aids are Out of Warranty.

And Who is allowed to participate and adjust and service the hearing aids?

These are very serious considerations.
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Alsip Judge
Review #102509 is a subjective opinion of poster.

HEARING AIDS: BTE vs ITE APPLICATION & USE

The latest rage and emphasis on fitting hearing aids, is what is called "Open Fittings".
What your first have to understand is that there is a Hearing Aid Religion and a Hearing Aid God. And each morning, those that subscribe to that religion,get up each morning and pray to their Hearing Aid God: God, Please help me sell new hearing aids today.
The primary goal for most people in the hearing aid industry, at every level, is to sell new hearing aids. To anyone,anywhere,any time. Period.
If the existing hearing aid user is wearing a custom made hearing aid, then they are told they need a BTE model(behind-the-ear). If they are using a BTE they are told they need an ITE (in-the-ear).
Since People that need and use hearing aids,are always looking for something better, (who wouldn't?) they are easy prey for unethical Hearing Aid Dispensers, whatever they call themself.
A Behind-the-ear, hearing aid, being larger in size, allows for more gain(power) than a Custom made hearing aid. Physical size,room considerations, dictate what electronic components can be installed inside either the custom made shell, or the case of the BTE hearing aid. The Behind-the-ear hearing aid usually uses a size 675 battery (blue tab) because it provides longer battery life than any other size. Usually People that need the power of a BTE need a battery that provides the longer battery life, otherwise they would be changing batteries every other day. The more severe the hearing loss, the bigger the hearing aid, the bigger the battery drain, the bigger the battery used in the manufacture of the hearing aid.
The biggest potential for hearing aid users are those that suffer from what is called a "High Frequency" hearing loss. Those People have normal hearing in the low frequencies, but have a loss in what is considered the high frequencies in audiology.
The hearing in the high frequencies is the area where the consonants are spoken,and those consonants form the words in the English language.If you can't tell the difference in the consonants, then the words don't make any sense.'
Think of a piano keyboard. There are 88 black and white keys on a standard keyboard. Middle C is the 40th keys from the left hand side. There are 12 keys to an octave. From middle C to the right are the remaining 48 keys. Thats 4 octaves. The first 2 octaves, 24 keys, to the right of middle C, in audiology are called the low frequency area, where all the vowels are spoken and heard, the last 24 keys on the right hand side of the keyboard (2 octaves- 12 keys per octave) are where all the consonants are spoken and heard. Most People have a hearing loss in the High Frequencies, the last 24 keys.
People that only have a high frequency hearing loss, when using a hearing aid, have always complained of feeling stuffed up, plugged, or under water. That is because they have normal hearing in the low frequencies.
The open fit designed hearing aids, with a dome type earmold, eliminates the stuffed up feeling.
Such fittings, always involve the use of what is called a behind the ear hearing aid.
Traditonally, those People with a high frequency hearing loss have always complained of feedback.
The feedback management systems provided in the latest Digital hearing aids have minimized or eliminated the feedback problems.
Custom made hearing aids, have always resulted in the high-frequency hearing loss users complaining of feeling stuffed up, plugged up, or under water.This is because they have normal hearing in the low frequencies.
The "Open-fit" hearing aids have resolved this problem.
The best "Open-Fit" hearing aids, with the most sophisticaed Digital Signal Processing, should cost more than $1495 each. That is the most expensive hearing aid produced by Companies such as Siemens,Rexton,Phonak,Viva-Tone,Sebo-tek,Resound,Unitron,Bernafon,Oticon,Widex,Electone,Starkey,Microtech,or anyone else.
For the most part, you never have to pay more than $1495 for the most sophistical hearing aid made.
Any more than that is extortion or a waste of money.
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Alsip Judge
Review #102508 is a subjective opinion of poster.

HEARING AID MAINTENANCE & DISPENSING OFFICE SERVICE

It is customary,ethical, and only moral, for any hearing aid office personnel, to ask anyone bringing in a hearing aid for repair service or maintenance, if the hearing aid is under any type of Warranty Protection. It doesn't make any difference if that specific office sold the applicable hearing aid or not.Legally, the Hearing Aid Office, is not required to ask that question, but all ethical offices do.
If the Client doesn't know whether the hearing aid is under any type of warranty protection, any ethical office personnel will then contact the Manufacturer of the subject hearing aid, and when divulging the serial number on the shell of the hearing aid, the Company will inform them of the Warranty Status.
If the hearing aid is under warranty,there are no charges sustained, other than the time of the submitting office.

Almost without exception, the hearing aid office will not impose any service charges for sending the hearing aid in for repair to the Manufacturer, since they have no expenses in the submission of the aid. The Courier or shipping charges are absorbed by the Manufacturer. The Hearing Aid Office, however, is not obligated to perform their service free, but most do as a courtesy to the Client.Usually, if the malfunctioning hearing aid can be repaired in the Office, by removing ear war,or adusting battery terminals,or replacing a battery door, the hearing aid office doesn't charge for their services. Most Hearing Aid Office don't charge for replacing tubing for earmolds.

Its called service.It is the responsibility of the Hearing Aid User, or their Representative, to assert their rights,and ask the Hearing Aid Office personnel, for a Warranty Card, and an explanation of what the Warranty provides and doesn't provide.

If the Consumer doesn't like what they hear, they should shop around.
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Alsip Judge
Review #102507 is a subjective opinion of poster.

HEARING AID WARRANTIES & EXTENDED WARRANTIES

New hearing aids are provided with warranties by the Manufacturer and those warranty provisions can usually be fulfilled by any Hearing Aid Office, anywhere in the world. The only companies that restrict the participation in the execution of the Warranty Provisions by any Hearing Aid Office, are those companies that Franchise their products, or restrict their participation by Private Label or Restricted Distribution. This is one of the reasons why Consumers should not buy Private Label products or Restricted Label products, such as Miracle-Ear, Beltone,NuEar,Audibel,Sonus,HearX,etc.
If the Consumer doesn't have the choice or selection, as to whom they want to do business with, then they are always at a disadvantage and at the mercy of the Hearing Aid Office and the Hearing Aid Dispenser. Freedom of Choice, and Competition, is always to the best interest of the Consumer.
New Hearing Aid Warranties, are provided by the Manufacturers, with usually at least two Provisions:
One Provision is called Loss & Damage Protection.
What this provides is for the replacement of a hearing aid if for any reason it disappears,is stolen,or damaged, for any reason, beyond repair.If the hearing aid is lost,or disappears, it is eligible to be replaced under the "Loss Provision". With the introduction of Digital Hearing Aids, the Manufacturers have now started charging a replacement fee for the hearing aids. Such fees vary, depending upon the Manufacturer, and the replacement cost to the Hearing Aid Dispenser is usually under $200 per hearing aid. It is a common practice for the Hearing Aid Dispenser to add a nominal amount to his replacement cost, to compensate for the time spent in executing the Loss Provision, which means the time spent in replacing the lost hearing aid, such as new impressions, fittings,and programming adjustments. Each Hearing Aid Office establishes their own Replacement Charges.If the "Lost" or "Damaged" hearing aid, is a Brand that can be replaced by any Hearing Aid Dispenser, in other words if it is not one of the Franchised or Restricted Brand Products. then the Consumer has the option of shopping for the best Replacement Price. Some Offices charge as little as $200 for their services, while others may charge $1,000 for their time and services. Usually, once the "Loss" provision is executed, the Warranty Provision expires, meaning, it will not be replaced again under the Loss Provision.
Usually, if the shell is damaged, and the hearing aid can be remade, using the original parts, the replacment of the hearing aid is not charged against the "Loss Provision" of the hearing aid, but it is charges against the "Damage" provision of the hearing aid and their is no charge for the replacement by anyone, and the "Loss Provision" still exists. Usually, the "Damage Provision" of the Warranty Protection is extended, and still in effect in the event of another damage experience.The execution of the provisions of either the Loss & Damage Protection,or the Loss Proctection, or the Damage Protection, is very often at the discretion of the Hearing Aid Dispenser or Office, and it is very important that the Consumer establishes a level of trust with the Hearing Aid Dispenser and the Hearing Aid Office, they are doing business with. Always remember, the Providers, whoever they are, make more money selling new hearing aids, for whatever reasons, and may not want the Consumer to know all the benefits available to the.
Buyer Beware.
This is the first part of this series.
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2 comments

Anonymous
#280482

Glad to see this information.its very interesting.I would like to hear more information from your side.

Hearing aid accessories

Anonymous
#258761

As a Hearing Instrument Dispenser, I would like to point out that not every dispenser is out to "make more money". I pride myself on doing everything in my power to prevent my patients from having to spend any more money than what they spent purchasing the new aids.

Yes, I make money selling hearing aids, everyone works to make money, but my primary passion for selling aids is the joy of seeing people re-enter the world of hearing and communicating.

It is a special moment when someone hears and UNDERSTANDS their loved ones, or hears the birds chirping outside. Please know that many of us are in the business for all the RIGHT reasons!

Alsip Judge
Review #102506 is a subjective opinion of poster.

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