I received a letter in July stating I needed to pay a medical bill and that I could pay 50%. It was not stated that this was a settlement and that is why it was necessary to speak to a customer service representative.
I paid the amount and have received another letter stating I owed and additional $50 which I could pay half of the amount and the debt would be settled.
When speaking to the customer service rep it was stated that it would not show up on the credit report as paid in full but rather a settlement. I was also told that there is no way I could verify that I had spoken to a customer rep today other than they would "make a note on the computer" regarding the conversation. I also had to pay another $8.00 for a "Covenienve pay" to pay the bill online.
The communication provided by this company through correspondence, online and on the phone is ambiguous and does not clearly communicate what is necessary to pay a debt off. Customer service reps should be able to give an employee number to verify that a conversation took place.
I found the entire experience misleading, and an inappropriate way to conduct a business transaction.