I ordered four pairs of shoes from their online store. I received a box with a packing slip indicating that all 4 pair had been shipped as ordered.
Instead, one pair was the wrong color and another pair was missing entirely. I called them about it. They issued a call tag for the wrong color, but I had to wait two days and then call back to find out about the missing pair. Then they said they would send the missing pair.
When I received them, the box indicated the correct size but inside the box was the wrong size. I again called them; they issued a call tag and the shoes were returned. Two weeks later I still had not heard from them about a refund -- I had the tracking number and knew that they had received the shoes within a day or two of them being returned. I got a run around for another couple of days, having to call back three times, and then I finally got my refund.
While this problem is resolved, I want to place it on record. This is the first time I ordered from them and will never do so again and don't want anyone else to endure the same grief.