I ordered a replacement cushion on halloween for my sectional. I was told that it would take 3-4 weeks to be delivered to my house.
I asked at the time of purchase to pay for faster shipping, which of course they do not offer. About five weeks later, the cover shows up so I called customer service and was given a run around about how they messed up and that they would get it sent out immediately. Now seven weeks later, a dirty, falling apart piece of foam shows up in a trash bag. And it's the WRONG PIECE of FOAM!
I called back and talked to a guy in customer service who said they have more of the piece that I need in stock and that it would be delivered in a week. Ok, finally someone who would talk some action. Nope, the next morning another customer service person calls and says they aren't going to do that, and it would be another two weeks!
How hard is it to get a piece of foam shipped from N. Carolina to New Hampshire?