On 9/5/2009 ordered a full sleeper $799.00 on Sale -PW 20023 , pd extra for the specific color& leather fabric from swatches $99.99 ( SPECIAL ORDER, Guardsman ) which is cked off on order sheet my witness agree with me on color swatch. I was told it would take 14 to 16 wks for delv,I waited & called in December was told by Ms Codio ( Sales Assoc # 3475 - AVI ) that she would send me status on delv, she never did, when the wks were up place another phone call in Feburary wks later & was told that Ms Codio was transferred to another location 215-878-4875 , Then rec'd telephone call on March 11th, 2010 that chair will deliver, when delv arrived, wrong color on delv person's order sheet ( Chocolate ) he called the warehouse to confirm color, I did not notice on order / Delv sheet Ms Codio stated color Bone which is not the color ordered from swatches to which she & I came to an agreement on the color CLAY, & my friend agreed with me on the color, if I ordered bone, Bone the color was already in stock & I would not have taken 1/2 hr with Ms.
Codio & my friend looking at swatches. the delivery man had an order for the color chocolate on his sheet to which my color was Clay and he had a delivery for the chair in the color bone, Now I've paid cash in the Amt of $1069.96 & my son whom I purchased the chair for has since died, the company has had 2 persons call me to say that they are going to take 30% of my Deposit & make a ck out to me in the Amt of $600. ??
& fees for delv included the Corp manager Ms.Susan Goodman 800-595-1422 Ext 5927 told her peons to tell me after all these months that they are going to chrg me for delivery to which I Pd as stated on Delv receipt $ 99.99 # PW 20023
Emotional Stress, waiting for chair to arrive I will only get $ 600.?? back for their mistake which is unfair.