I ordered a full bedroom set (queen bed, mattress, split box spring, 2 night stands, chest of 5 drawers, and a tv stand), on Apr. 3.
I was moving and needed these items. I didn't have a delivery date when I purchsed them, as I had no closing date yet. Once I did have the date, I called, was told all items were available, and gave them the date I wanted them delivered, Apr. 27.
I was told all the items were available, and looked forward to my new room.
On the delivery date, the men showed up on time, with just the bed, the mattress, and the box springs. The rails for the bed were damaged, and there were not enough screws for the rails to be connected to the head and foot boards. I was fuming, and told by customer service that the best they could do was send the replacement rails and hardware no earlier than 2 days from that date.
I wasn't happy, but accepted it.
On that date, the men showed up with 2 new rails, one damaged, and no screws. I had enough, called customer service and demanded they take their *** back, and refund me every dime. I was told that was my option, but she had to check to see if the delivery charge could be refunded.
I screamed, delivery of what??? I had no furniture delivered. I was also told the furniture I did not yet recieve wouldn't be available til May 16. Over 6 weeks after I bought and paid for it.
I am still waiting for the refund to show up on my credit card statement. Never use Bobs again, for anything.