TO WHOM IT MAY CONCERN:
My husband and I bought our new mobile home in December, 2009. We moved into it in January of this year, 2010.
While our home was sitting on the lot at the dealers, it went through a tornado that tore up quite a bit in the town of Lufkin. We were told that it only did minor damage to our home and we did not go by to check it out. We probably should have, but that is an error that we made, by not going by.
We were told that some shingles were torn loose and one window was blown out. The shingles were replaced with the wrong color.
At the time we took possession or our new home, we were given a certificate certifying the things done to make the home as presentable to us as possible. One thing that was certified to was that it had been thoroughly cleaned.
Before we could put anything into our home, we had to clean it thoroughly. The tops of the cabinet were filthy, even having razor blades left on top of them. All the shelves were dusty and had to be cleaned before I could put my dishes away. The front of the cabinets, also, had a fine layer of dust on them.
The closets were the same way and we could not put any of our clothes away until we had thoroughly cleaned all the closets, including the shelves. Both bathrooms had dirt and dust on all the cabinets, as well as the sinks and tubs.
If that was all that was wrong, we could have lived with that. But, the only thing that has been fixed by the Clayton representative is a hole around the drain line in the washroom. Our shower leaked on the floor, around the door. The representative from Clayton applied caulk, but the leak continued. My husband finally fixed it himself because we were tired of waiting on anyone from Lufkin and we wanted to be able to take a shower without water getting on the floor.
Also in the master bath, all the corners were messed up by whoever put up the sheetrock and mud. I'm not sure if this part was pulled apart by the tornado, or what happened, it just looks bad and we have asked that the corners be fixed.
In the dining room it looks like sheetrock mud was spilled on the carpet and someone attempted to clean it up. There is a very obvious stain. I have asked that either the carpet be replaced with the same carpet, or I would prefer that linoleum be put in the dining room. To date, nothing has been done.
We have tried several times to get numerous things fixed and all that is ever done is that we are told that the company has been notified and they are always waiting on parts, or the items needed would have to be ordered. We still have not had any satisfactory repairs done on our home and no telephone calls keeping us up-to-date.
At the time of purchase, we were also told that our unit would be very cost effective as to utilities and that our electric bill would probably be around $90. It is our fault that we did not check that our windows were the ones we thought they were; however, we were trusting the representative at Clayton.
As of right now, we haven't found anything else wrong except for the things mentioned to the last repair guy that was here. All he did is make a list of the things wrong and we have never heard back from him. If we find anything else wrong, be assured that we will put it on the list.
Both of us really like our home, but we also want the things fixed that are wrong. We were told at the time we bought the home that their "service was great".
All we want is to be treated fairly.
Thank you for your time.
Wanda Forrest2705 FM 2109Huntington, TX 75949936-422-5602Koinonea@aol.com