As one of your best customers(your words, not mine)I purchased three chairs from your home store..We chose to pick up the chairs from the
warehouse vs having them delivered..While they were packed in large
boxes with layers of materials to protect them, one arrived with a broken
leg..long story short, I called the store who referred me to customer
serviec in chicago..spoke with a polite & helpful young man who agreed
to pick up the broken chair with a replacement chair..He,somehow, made an
error and the new chair was not delivered as agreed. It was the Saturday
before Easter, and I was having a houseful of guests coming for Easter..
Bottomline, my husband(who has alzheimer's)and I drove to the store where
we purchased the merchandise quite angry..your assistant store manager, who
fortunately for me, was on duty that day, Melinda Nichols, saved my day
and a longstanding customer for Macy's..While she was unable(after much
effort on her part)to get my chair delivered; she did restore my faith in
Macy's with her genuine approach to my problem..very simply, she cared !!
Melinda Nichols should be recognized and commended by all of you..
Macy's is fortunate to have her in your employ..
Mae H. Wakeham