while checking out at store #0171 in matthews,nc i was approached at the self check out and asked for my identification while purchasing a bottle of wine. i noticed i forgot my purse.the purchase was actually for a friend ,whom was present.the girl,or should i say he she.
approached me and said she was unable to allow me to pay for the wine.i explained the wine was not for me,it was for my friend. i gladly stepped aside and asked that thing to go ahead and take it off my purchase. i dont even drink,and im also 36 years old.they took the wine off my purchase and i left the store.my friend went back to the store after taking me home and they still refused to sell my 40 year old friend the wine,even with her proof of age,they began to treat her with disrespect and the he she that dealt with us before came running to the register with the store manager,donald hunt, to argue in the presense of other customers,then snatched the bottle from her hand,with a loud voice, you will not sell her that wine!!!! we shop at this store on a regular,or daily basis!
this treatment was un-called for and a bad judgement call on their part. i am outraged by the treatment my friend and i received!
my friend explained how then she went across the street to food lion and was very pleased with,not only the service,but the hospitality of the employees there! the food lion employee heard the story and wanted to welcome her back as a customer!i will also let my entire friends and family know that food lion is the place to be,if your looking for courtious and customer satisfaction.what happened to,"the customers always right?"