Our goal was to avoid ridiculous end of term lease charges and buy our 2007 Mazda CX-9 at the residual buy-out value upon relocation to the mid-Atlantic.
When we went to turn in the vehicle and buy it, the local dealer suggested we consider a new one. It was during their "full court press" that we learned our 2007 CX-9 was a front wheel drive vehicle, not the all-wheel drive we thought we had originally leased.
After I showed them the original window sticker indicating 2007 CX-9 G-TOURING ALL WHEEL DRIVE, they put it on the service rack and confirmed it was indeed 2WD and not AWD. The staff noted they had never seen anything like this before and the mistake was likely made upon port arrival. The good news of course was that they could accommodate the AWD requirement with a 2010 model, although available inventory was not substantial. They jokingly promised that the 2010 CX-9 would be AWD as the factory sticker indicates. I appreciated the light sense of humor given how I was feeling ripped off.
The sales associate was very effective in using the cost avoidance of a new tire purchase as further justification of the purchase. It wasn't until after we had signed all the documents on the new lease that we were presented with a bill from the finance company that included the cost of two new tires. In all the confusion I had forgotten to address any reconciliation for reconditioning the car, especially the $120 of chip repair to the rear bumper Mazda Credit / Datascan considered excessive wear even though the wear location is indicative of a functional design flaw due to inadequate protection when loading and unloading cargo.
The last thing we wanted to do was keep the 2007 vehicle that was misrepresented during original purchase. That will be something for the lawyers to figure out by the time I'm finished. I was absolutely gutted by this experience and out of principal, will pursue adequate resolution, especially after Mazda America was quick to suggest the window sticker was not a legally binding document.
We've been very happy with our Mazda CX-9 but not the manner with which Mazda America is addressing the issue. How many other cars, SUV's and trucks have Window Stickers (Labels per 1958 federal automobile disclosure legislation) that misrepresent the vehicle are out there?