I am writing in relation to an electrical appliance that I recently bought in your store located at Main Street. Unfortunately it is not working properly.
Just 3 weeks ago I decided to buy a new LCD TV which was supposed to allow me watch the World Soccer Cup in High Definition. Once completely installed at home I was very disappointed because I was unable to enjoy any channel with such wonderful quality. Your Technical Department sent a technician to try to repair what was wrong but he couldn't.
Since 1999, I have bought in your store several electronic devices with good results, but now I will ask you, as the General Manager, to proceed as soon as possible to exchange this TV for another top of the list model, but with similar price to this one.
I will be happy to have a response from you by tomorrow. Please have my phone number at home: 566-3004 and let me know your decision.