Today 10-11-10----Spoke with customer service rep., at corporate, regarding our bed purchased 10-25-09. It suddenly dropped, during the evening of 10-10-10, on the left sideboard.
It has a one year manufactures warranty. Was told a customer rep. would come to the house, to take pictures of the bed and make a report at a cost of $79.00. We instead took pictures of damage and hand delivered the pictures to corporate office.
Asked receptionist to have the rep.come to the lobby, so we could explain what happened. We were told to leave pictures at the receptionist desk, all the while reading signs regarding excellent customer service, and making it an enjoyable experience. She couldn't even bother to come to the lobby.
We will not buy anything again from Lender's specifically because of customer service. Good luck calling Corporate to speak to the management or supervisor, if you don't have their name.
Sincerely William Burton