To whom it may concern:
History: My account was used by a subcontractor to purchase materials and gift cards on May 18th,20th,21st,22nd,23rd,24th and 30th of 2010. The purchases totaled $1903.37. When I noticed the purchases on my bill I went to the South Lansing store and reported what happened as well as called the police and filled a report. I then called HSBC and was told that because it was a commercial account there was nothing they could do about. Not believing this could be true I enlisted the help of a member of the contractor's sales staff. He informed me that he had talked to both the manager and the billing company that Menard's uses for thier credit accounts. I was told that that company would be contacting me to settle the problem. After waiting for anothe couple weeks I have asked my representative from contractor's sales to find out why they have not contracted me yet. It has now been 6 months, my account has been occurring interest and I still have not heard from anyone in the credit company. I have wrote this letter to the Menards manager and enclosed a copy of the police report number and a list of the stollen purchases.
Two days later I got my letter back in the mail in a Menards envelope, with no reply at all.
My company spends upwards of $3,000.00 at Menards every month (over $36,000 per year), in this economy that is substantial. My service when I am spending money has been exceptional, but when I have asked for help in this matter, it has been left wanting to say the least. I have decided to discontinue using Menards until this matter has been resolved. But where do I go from here?
Grace at Home LLC