i m writing to you and i m varyy disappointed and upset about an incient happened today in one of your branche.
i m a regular and loyal customer of TXMax for years.
today, i was shopping in your store in colliers wood, i bought a tshirt and pair of shoes, i paid for them and on my way out i was stopped by the security guard, who took in aroom and asked me about the shoes i bought and if i paid for them, which i certainwly did, and i show him the receipt.. then he saoiid thats not the right price for the shoes , that i paid.. and he said that i switched the label.. which is not right at al.. what happened is ti tried 3 pairs ., and maybe the label fell off . so i putit back. without realising it was the wrong label and i tried to explain that to the security people but they wouldnt listen, and i said im willing to pay the difference if i did a mistake which i didnt intend to make, but the security person didnt listen, i was treated like a criminal, and now i m banned from going to any txmax shop, and issued with a fine.
i m totally upset.. this never happened to me.. i really aprreciate if you can consider this matter and get back to me as soon as possible.