I have a 6 year loan of which the last 5 years have been paid every month via auto debit with no problems. Two months ago I contacted them to cancel the auto debit and request an extention due to job layoff and divorce.
I also advised that I needed a payoff amount for the court as settlement monies would be used to payoff the loan as soon as documents were completed. I have contacted their customer service 3 times since to give timeline updates and again request extention documents be mailed to me. I have yet to receive the mailing. I received a phone call today from a very rude representative telling me I am one payment behind and must make payment today to avoid repossession.
I explained that my file should contain history notes and again requested extention. She would not accept. Only after asking to speak to a manager about 6 times did I get transferred to leave a message.
I have yet to receive a call back. I am appalled that after so many phone calls there were no notes on my file entered, rudeness of the representatives, and lack of management return call.