I was in the living area of room #134 on 12/19/10 and was bit on top of my left foot by a red ant. The *** subsequently became red and I still have some evidence of it even today. I captured the ant in a ziploc bag and took it to the front desk. The person working the front desk, who advised she was "Theresa" (no name tag) simply asked, "Did you have food or anything sweet in your room?" I advised that it shouldn't matter what was in our room, and that they had an ant problem - just wanted them to know. I do want to state that we did not have any food laying around the room, and anything we did have was enclosed in a ziploc bag on the counter. I never asked for compensation in any form, and "Theresa" seemed very disinterested and didn't say a word and just rolled her eyes.
While having breakfast, and after thinking about it, I decided to speak with a manager. I asked if a manager was on duty. "Theresa" advised there was no manager on duty. Before checking out, the wife and kids went to the pool for the last time and noticed a bunch of dead ants in the hot tub, as well as some all over some candy that another family left on the floor in the pool area. My wife called the front desk and shortly thereafter a worker came and scooped up the candy from the floor, went outside the hotel and threw them away.
While checking out, it was obvious that "Theresa" was extremely irritated with me while I was requesting a receipt from our stay. At that point I advised her that due to her complete lack of hospitality or concern, that the health department would be contacted. She advised that they were "just there". I advised that they would be there again. She then proceeded to tell me that for "future reference" I and my family would not be allowed back there again after I advised that they had an ANT problem and not a FOOD problem, and she essentially kicked my family out of the hotel when we were attempting to discuss the problem they had there. So we left of course. I have never been "kicked" out of hotel for advising them of a pest problem in my life until now.