My wife and I could not, in two different days, reach their customer service representatives; any time we did get connected, we were told to call another number, and, once, when we did get a representative on the phone and gave him our booking #, we were mysteriously 'disconnected'.
We put the phone on speaker and let it 'run' while eating dinner, taking a shower, and feeding the dogs, and still no answer. Right now I have had the phone on for over 45 minutes and still no answer.
This might have been expected during high-demand, but we did it in the evening, morning, anytime, and the same thing.
You want to listen to a recording dial thier 866 number, put it on speaker, and come back in a few days.
"A professional agent will be with in just a moment." Had to laugh at their definition of a 'moment'.
They also ask you (on this site) to call their customer service before writing a complaint. Good luck with that!!!