This company outsources! After the delivery of our buffet, we noticed the glass door hinge was broken. I called to complain the next day & they scheduled a technician TO FIX the buffet, but it would take 2 weeks for them to come out. They gave us a 2 - 4pm time frame. They showed up at 5pm.
The tech took 3 pictures of our buffet, then left. After 3 days of no response, I called again. The report was not in the system - it took 7 business days to "get" the report they said.
Then, instead of a new buffet they told us a new hinge and door would be ordered - this was now 4 weeks after the delivery date, and it could take up to 2 - 3 weeks for delivery, but a RUSH would be put on the order.
Today is exactly 3 weeks, and no call. When i called (I've been dealing with the same VERY nice lady), she was surprised I wasn't contacted yet.
Now, it's been a total of 8.5 weeks since the delivery of our piece of junk buffet that we have tape holding up the glass door.
I will never buy again from this company. We purchased a couch at the same time, and there's a metal piece that is about to burst through the leather on the back of the couch.
CHEAP COMPANY - HORRIBLE!