I have been trying since Oct 2011 (it is now Jan 2012 to get someone at Metrostyle to read my emails, which ask questions about a part of an order that I've never received (nor had any communication about) as well as a question I have about an item from that order that I've been waiting 2.5 months to hear back about. I've sent 4 emails, and I guess no on reads them. Terrible customer service. Their phone lines are open such limited times that I can never seem to call when they are open, as it conflicts with my working hours. The frustration and anger is terrible! 1279a42
 Comments (4) |
| 1. Written by Miss G on February 9, 2012 from washington, district of columbia, US I'll not shop at MetroStyle again because I thought that it was strange before and after the facts of the bankrupty, I continued to receive Spring/Summer 2011)catalogs and even a new credit cards without documentation and/or agreement. |
| 2. Written by Plus they went bankrupt on February 8, 2012 from phoenix, arizona, US I returned some items after they filed bankruptcy now I can't get my refund. They told me I had to file a complaint with the court. I want to know where my return merchandise went. I don't think the emails go through and yesterday ... both the order and customer service lines were busy all day. I'm super pissed too. |
| 3. Written by MaryAlice Adams on January 31, 2012 from kalamazoo, michigan, US I am just fed up with spending my money on items I have not received, then get a bill for thing's they say are on back order when in fact they knew they where out yet still bill you for the item. And to top it all off having to wait on the phone for 20 or 30 minute's or more and still get mis- directed with no clear answer's about the question regarding my MONEY. |
| 4. Written by Robyn on January 16, 2012 from manassas, virginia, US I noticed catalogs were spotty and when I researched parent company, Boston Apparel Group, I saw they filed Chapter 11 in October, 2011 and assets have been sold. New address is a 3PL Logistics company in CT so now I am not feeling too comfortable either! They should have been up-front and alerted their customers to these changes rather than have us be a slueth on the Web!!! |
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