date: 12-08-2008

this is just to inform you that one of our regular customer mr xyz had been to our shop this morning for the break fast.

unfortunately he found a piece of hair in one of chicken mushroom puff while eating. he then trying to take a photo of that we manage to convience him not to do so.

but he still insisted us to give in writing that such incident took place in our shop and tomorrow he should be informed that what strict action we have taken against this otherwise he threats to go to municipality.

rgds


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